wrote: Hi Tom_W1, An update: I called again customer service and asked to speak to a manager. Account - Mobile. Options. correctly to the Virgin Media wall socket, please follow these instructions to get set up. I am putting a complaint in with ofcom along with all the evidence I have. Tuning in. The average coupon discount for new and returning Virgin Media customers is normally between 10% and 50% off, but some codes provide flat-rate savings instead. Manage Your Account. I the queued in the support line for ages, got only to a WhatsApp agent, and they had to schedule me in AGAIN. we never really used the tv box and I throw it away many months ago. You’ll then be able to use your same old phone to make. . 1) False representation - the boxes don't work unless supplied directly by VM to a customer. 2. I'm sorry to hear there is some confusion with your return kit. Stream from Virgin Media. I've been asked to return my previous Stream box after cancelling then reactivating the service. Account - Cable. We would like to show you a description here but the site won’t allow us. put the folded cardboard box in the bin liner with the box and wrapped it in sellotape and put the. Sorry to hear there's an issue with a charge for failing to return equipment. Push the white cable (from the old Hub) into the back of the new Hub. Further exclusions & legal stuff apply. You might also need to change it if your current package isn’t available at your new address. co. . The clerk will print the return label and process your return. VM should be able to send the returns packaging to a family member, neighbour or a friends address using the weblink request-returns-pack . Networking and WiFi. on 30-05-2023 22:29. Your experience matters. Sort this out please. The fee is dependent on the equipment that needs to be returned and can range from £50–£250. I had a message about collecting my kit. An Ethernet cable – The. for the parcel you sent back? This is your proof that you sent it. If you requested a return kit from Sprint and haven't received it or maybe even misplaced it, you can request a new one online. If this means your account is left in credit we will send you a cheque for the amount you are owed, which you need to put into your bank or building society within 6. If your equipment is broken, stolen or damaged you'll need our advice on getting replacement equipment. on 11-02-2023 11:36. Virgin Media;. 2% on a yearly basis, driven by fixed and mobile service price rises. You'll be able to return it for free via Collect+, which operates over 5000 outlets across the UK, so you're never far from a drop off point. Help with a refund for a bereaved account. • Devices may drop connection when moving between the Hub WiFi area and the WiFi Booster area. 3 weeks ago. Hi, last month I upgraded to hub 5 from a hub 3 because of getting gig1 Wi-Fi. You can also speak with us to order a replacement SIM card via our text messaging option, just send a message to 07533 016422. QuickStart, set up and connections. Upgraded Virgin TV Go app – offers a boosted on the go experience that allows customers to pause a programme on one set top box and carry on watching it on their tablet in another room or on the move. Stream from Virgin Media. Stream is available for a £35 activation fee with Virgin Media’s ultrafast broadband. No, you can keep using the same phone you’ve always used. Eventually a lady from virgin media collection service turned up and collected the said equipment less the hub which had been returned with the tech. If you can get Quickstart, you can choose one of two delivery options. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. SpeedWe would like to show you a description here but the site won’t allow us. When the engineers came to do an upgrade install for the new account (VM hub 5 volt package) they said they would take the old equipment(VM hub 4. on 28-11-2022 15:15. If you want to discuss Virgin Media products like TV or broadband, you'll need to speak to Virgin Media's customer service team. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. For the quarter ended 30 June 2022, Virgin Media O2 reported transaction adjusted revenue of £2. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. But they do acknowledge that seven calls seemed excessive – apparently, it was down to advisors trying to follow up. I was many months ago offered WiFi Pod to counter Bathroom blackspot whilst watching VM Go. Step 4. on 07-12-2022 16:39. Not entirely sure that providing a link to a web page which tells you how to turn your TV box off and on again, in any way, shape or form helps the customer to return equipment to VM. Could you please check if the kit is definitely not received and if so, work this out with Yodel? I'll gladly provide the tracking number via PM. couldn't see where best to post this. Giving me a replacement hub and box, after being hounded for return of kit I don’t have and explai. Yup this is another completely broken VM process. We would like to show you a description here but the site won’t allow us. 00 am this morning I get a text and email asking me to please return unused equipment. Stay safe online. I cancelled Virgin and was told in WhatsApp and on My Virgin Media that my last bill was £4. . I guess the first lady I talked to misinterpreted it. How long ago did you send the kit back? Most importantly, do you have the receipt/tracking no. Options. Sign in . Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. When HDCP versions are mixed, especially on audio systems, it can cause picture quality issues and audio errors. A relative of ours recently passed away, they had virgin and were sent a new Hub 4 a while ago. Step 3 - Label the box – a letter came with the. Have waited in all day kit not collected - 5223593. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. Account - Cable. On our wavelength In. So why should I not recyle them instead ??? (not a serious question, but I am interes. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. Virgin Media want their box back - i dont have it. Keep a hold of your receipt as this will have your tracking number on it to track your return online. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. . So, whether you’re sadly leaving us or simply changing your package, we hope you’ll help us do our bit – by returning our kit so we can refurbish, reuse and recycle it wherever we can. Solved: My VM account ended on 31st March. Existing Virgin Media customers will have to pay a fee in order. My Virgin Media App. 3. Seems like a very long time to be en-route. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. It’s easy to Click & Collect your Virgin Media order with Yodel. That’s why we have a dedicated team to help you with this and answer any other questions you might have. . 4. Manage Your Account. @jp1955 This is really a problem for the previous tenant or the landlord depending on which was the VM account holder. To return your equipment, simply click the link and follow the instructions. 0 Kudos Reply. Visit Virgin Media to find out more. we cancel our virgin media account after 18 months as we did not have good broadband speeds. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. v6. Alternatively, you can take the kit to your local O2 store or your local recycling centre. Virgin Mobile. Changes to Virgin Media prices 2023. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. Go to solution. Excludes broadband faults and broadband network outages. 3) Possibly illegal - as you are selling something you know is not yours to sell. My Virgin Media App. 2 hours ago. Networking and WiFi. Have been told that some customers have been charged when not returning equipment, however. After canceling your service, you need to return the Virgin media kit. The . 2 July 2015 at 2:05PM in Phones & TV. We use Collect+ services for returning. Would it be possible to send a returns pack out to them? They don't remember their account number so can't use the online formYou can dial 150 from your virgin media home phone or dial 0345 454 1111 from any other phone. My sister left Virgin Media in January 2023. When referring to “agreement” we mean all of these things. I am going to send you a private message. Well, I have some potentially good news for you, as Virgin Media O2 has just gone and announced a huge upgrade for one of its key channels for existing customers. New 4K Ultra HD kit uses HDCP 2. During Virgin Media’s launch event, I was able to take a close look and get a hands-on feel for the new Stream box. Returning hub 4. Posted in QuickStart, set up and connections. Does anyone know if it's possible to get the relevant paperwork e-mailed so I can print it off and return it in my own packaging as it's not like I'm short of boxes or b. | Read 60,341-60,360 Reviews out of 70,619We would like to show you a description here but the site won’t allow us. Keep getting emails from virgin asking me to return old kit. When can I - 5311065. In your shoes I'd raise a written (postal) complaint, demanding the company refund the charge, that VM collect the equipment on a day of your choosing giving them two working weeks notice - failing which you will dispose of the equipment, and that VM pay compensation of say £60 for the repeated failure to collect the equipment and wrongfully. virgin media equipment return anything extra to receive one. Unfortunately I have already recycled my old hub 3 at my local recycling centre and have a email as proof with time and date of doing so. 35 minutes ago. End day it's virgin media's equipment. in Networking and WiFi 3 weeks ago; Do I need to return kit? in Networking and WiFi 4 weeks ago; Return rooter in Networking and WiFi 23-09-2023; drops in. H. In which terminal I have to put the silver cap. Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. on 25-11-2022 12:11 Hi, Just recently upgraded from Tivo 500GB box to TV360. Control your services . Hope this helps clarify things!Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. 3 weeks ago. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. Labels: My Account; hub 3. We would like to show you a description here but the site won’t allow us. Virgin Media Staff Options. They will be charged for not returning any rented equipment that VM want back. returns. Phone. walthamyank. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. My Virgin Media App. You’ll be able to return it for free via Collect+, which operates over 5000 outlets across. Forum Team 10 Views Message 2 of 2 Flag for a. Sell them. Could you give le and orientation?. My Virgin Media app: Requires compatible Android 7. Options. services. No, you can keep using the same phone you’ve always used. Account - Cable. Alessandro Volta In response to MattL3. super hub. Don’t plug the power cable into a plug socket yet. Browse Virgin Media Virgin Media Community. We would like to show you a description here but the site won’t allow us. 1. Hi Moderators, Hope you can help, I keep receiving emails from Virgin stating that they are awaiting the return of kit that I am still using as I have moved my services to a new address. Browse Virgin Media Virgin Media Community. You’ll find some simple step-by-step instructions telling you how to set up each of your services. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. Do you want to explain why it never comes?? I cannot help but doubting Virgin media trying to make money through not letting customers returning the hub. But as the government advice is to stay home, we don’t want to ask customers to venture outside to post kit back to us. That’s because while you're with us, you rent your kit, rather than own it. I used to live in London and since I had to move home I chose to discontinue my broadband. We would like to show you a description here but the site won’t allow us. they can only follow a scripts. If we need to send you some new equipment or book an engineer. Entertain me;. Return Valérie for free with Canada Post. It's at least 7 years old! We would love. If you have recently joined us and have non-Virgin Media equipment* from a previous provider or older Virgin Media equipment and wish to send it to us for recycling. See where this Helpful Answer was posted. Returning a Stream Box. The advice was to recycle the old hub. Virgin has published guidance here . Browse Virgin Media Virgin Media Community. Been given my leaving date as 17th March. Up to 3 WiFi Pods if needed. At least 30Mbps download speeds in every room or £100 one-off credit. Then, drop it off at a Yodel store. c. . I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. He showed me and gave me a copy of the return form and it only asks for the actual units and a remote. they have not sent me a package to return the old kit in. Please could this be escalated to Virgin Media. Security matters. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. e. Same goes for my friend's address, because they told me someone will pick it up AND will contact both of us, I was told that there is. return parcel was dropped off at yodel depot in alfreton derbys on 9th - 5332407. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. co/recycling for information on how to return or recycle old equipment,together with. What happens with this please? I'm intending to. 2. Security matters. Please DM me and deal with this properly. We would like to show you a description here but the site won’t allow us. Pop the telly on: check its set to the correct Input and Virgin TV’s. I left Virgin months ago and have arranged for my equipment to be collected. I am now located in Scotland and I asked for the return kit to be sent to a different address way before the discontinuation of my service. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. Don't expect any meaningful reply from Virgin Media, just the usual "sorry to hear that you are. Sign out . I have not received the return kit I was promised in order to return VM equipment. Yea, that's what I figured, I did however eventually find a sheet saying 'Please recycle you old kit' so based on that and the fact that there was no returns label of any kind, I'm assuming its to be recycled. Here you’ll find all the help you need for Virgin Media related problems and issues. Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best. The contract was for 12 months and at the end of the contract I cancelled it. We would like to show you a description here but the site won’t allow us. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. Within that letter or email, we’ll also include information about any other changes we’re. Afternoon, Basically last year I was the head tenant for a student property and I did all the bills. Back a step. Several attempts at phoning virgin to return unused kit after a recent contract change, all to no avail. Just joined. Enjoy this video!Thank you for watching! Please. We would like to return it but we didn't a return box and now we are unsure what to do with it. Virgin Phone Switchover. We recently sent you a new piece of equipment to replace the equipment you currently had and now you have this connected to our network we need you to return the old equipment back to us. in the box it gives you a returns label to post the old kit back. Kit return 5 hours ago Have waited in all. Now, the kit arrived but I have no subscription. HD kit and some older 4K Ultra HD kit only supports older versions. All you need to do is pick the category that best suits the broadband problems you're having and then follow the easy step-by-step instructions on the page. Fibre to the home - not actually me, btw. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. Virgin Media want their box back - i dont have it. how to return your old kit. That would be. However, despite my attempt to request for the return kit to be deli. This promotion means you won’t pay the usual setup fee of £35. with Virgin Media and Virgin Media Payments. totally mixed up text, email and the human operators - don't understand the English language. If you cancel your service, you will need to return your kit to Virgin Media. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. Also you might struggle TV wise. day. in the box it gives. Stream is the new plug and play TV box from Virgin Media that lets you pick and choose your entertainment each month – and only pay. Often, turning the power off and on at the wall socket, the broadband Hub or TV box and checking that all the wires are plugged in securely, can get you back up and running. 0 Kudos. Thank you for reaching out to us here on the Community. I had a receipt from him and never any comeback from Virgin. hi. Select the correct HDMI input for your box. If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment – any Equipment Return Charge will be. I mean, it's not as if he already has a perception of VM as a company riddled with incompetence and disregard for cu. Virgin Media kept sending me false bills and ruined my credit report! in Managing Your Account - Cable 2 weeks ago; Confused about recent bill in Managing Your Account - Cable 3 weeks ago; Multiple emails asking me to return kit despite my contacting to say I am not leaving virgin in Managing Your Account - Cable 4 weeks agoNormally, we ask you to return your kit. jpeg1. Sorry to hear that you're leaving us and are unsure on what to do with your equipment. You can of course order your own here if you can return it to. The Stream remote. Subscribe to RSS Feed; Mark as New; Mark as Read; Subscribe; Printer Friendly Page; Flag for a moderator 01-10-2018 08:00. Hi, a friend of mine hasn't been a customer for a while, but still has a V6 box and Hub 3 that they want to return. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. So I left Virgin about a month ago after too many years. 02. Back a step. how to install virgin broadband hubhow to install phonehow to return your kitHi I gave notice to cancel all vm services a number of weeks ago, but as yet i have not still received packaging to return kit. The returns packaging is sent via Yodel and you should receive this within 10 workings days of your disconnection date or within 10 working days of your request. But as the government advice is to stay home, we don’t want to ask customers to venture outside to post kit back to us. so trying to explain anything to a human is. After that it is up to VM and its contractors to ensure the kit is returned. Add Sky Cinema. If we don’t get the requested kit back,. 7K subscribers in the VirginMedia community. Alternatively, contact CollectPlus for help sending your package. How many stars would you give Virgin Media? Join the 73,611 people who've already contributed. Now all a sudden at 03. I am now. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for. So VM gave me another call today, seems like another person from retentions. Kind regards, Ilyas. SpeedReturning your Virgin Media kit VirginMedia. Upgrading V6 boxes to 360. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all - 5389865. That is 56 minutes notice of a possible pick up. couldn't see where best to post this. If there is any extra credit left in your account, you will get the refund through check via post in a few weeks. We would like to show you a description here but the site won’t allow us. Not entirely sure that providing a link to a web page which tells you how to turn your TV box off and on again, in any way, shape or form helps the customer to return equipment to VM. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. 0 KudosI firstly contacted the live chat 12 days before my departure to return the TV stuffs and router and ordered the return kit. As subject. We would like to show you a description here but the site won’t allow us. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Stay safe online. None of the links (book a date, contact us) work in the email. We would like to show you a description here but the site won’t allow us. Please let me know the procedure to return the kit AT NO COST for me to VIRGIN MEDIAVirgin Media Hub 5 to replace my Hub 3. Account - Cable. services. All our services will be set up so, once you’re in your. I recently signed up for Virgin Broadband. |. I spoke with VM, and they sent me a return kit. on 05-03-2022 19:10. In your Stream kit you’ll find everything you need to get the Stream box up and running. . Remember. 1 million set-top boxes and modems - of these we refurbished, repaired and reused over 700,000, meaning thatStream from Virgin Media. So I can help, I will send you an invite into a private,. Nobody welcomes a price increase, and we get that. Missing components when returning box to Virgin Media. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Go to Virgin Media support. Speedon 22-02-2023 16:03. FAQs about return kits. If it’s not a technical issue you need help with then we’re here to support you on. I have left virgin and been contacted to return my kit. Chatter and. All VM Shops in London have been closed (I wrongly thought i coul. I am very concerned that I cancelled service and was told return boxes would be with me in 10 days and it’s now been over 3 weeks, how can - 5146250. SpeedWe would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. A power adaptor to plug into the Stream box and a power socket at the wall. Hi, Apparently I'm only being sent a box to return my router. You can get in touch with the team on 0800 952 2302. Y’all are right to be suspicious though!Scroll down and click on create new label. None of the dates for collection were acceptable.